FREQUENTLY ASKED QUESTIONS
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We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. For more information please View our Privacy Policy.
We usually ship out items via UPS or USPS depending on which have a shorter delivery time. After the items send out, We will offer tracking number to you via email, Generally, you are available to get your items within 3 - 7 business days, For more information please View our Shipping & Delivery Page.
Please send us an e-mail with subject line 'Cancel Order', including your full name and order number. All unshipped orders can be canceled right away. An order that has already shipped needs RMA and can be returned within 30 days for a refund. please Contact us for RMA number via email info@accbatt.com. Please view our Return & Refund Page for details.
Please view our Return & Refund Page for details.
Once your order has been shipped, we send an e-mail to you with the tracking information for your package. If you have not received an e-mail, your order will be shipped shortly and you will receive an e-mail as soon as it is shipped. Any questions please contact us via email info@accbatt.com, Generally, you will receive our response within 24 hours.
After we ship your order, we send an e-mail to you with the tracking number. You can use this number on Website to track your order.
Currently, We Only accept Paypal.
1 year warranty under normal, non-commercial use.
If a product is dead or did not work within 12 months, please contact us, we offer 1-year warranty. Request RMA number via email info@accbatt.com or Contact Us page, We will offer free shipping label. You return it back to us and we'll reship a new replacement one for you. Please Note: The warranty does not cover damage caused by accident, abuse, neglect, modification, alteration, misuse, repair, modification or physical damages. Warranty will be provided to the original purchaser only. The warranty will not renew once a replacement has been made. For more information please View our Warranty Page.
Yes, All products have 30 Day Money Back Guarantee! If you are not satisfied with our products within 30 days, We will send you an RMA and a FREE Return label via email, After you return the item back to us, We will issue a full refund for you. Please request RMA number via email info@accbatt.com. Please view our Return & Refund Page for details.
If you need help for any questions please contact us via email info@accbatt.com or Contact Us Page, Generally, you will receive our response within 24 hours.