About Us

AccBatt.com/au is an online shop for Laptop Batteries, Camcorder Batteries, Camera Batteries, Power Tools Batteries, Vacuum Cleaner Batteries, Chargers and other accessories. We maintain a high level of customer service and pride ourselves with our highly trained staff and experienced technicians who in turn can take advantage of the technologies we have developed to service our customers and to make sure our products are shipped without any delay.

Our office hours is 9:00 am - 6:00 pm Pacific Time, excluding holidays.

accbatt.com/au Australia site
Our Address:
24 Production Avenue,
Kogarah NSW 2217, Australia
(Warehouse Only, not return address)

Working office phone: +8615203920580
Contact Email: info@accbatt.com

Note: It's not return address, the address do refuse return parcel, please request RMA number and return address via email info@accbatt.com .

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Payment Methods

We accept PayPal, Credit Card or Debit Card payments via PayPal at the moment.

Note: No need to register a Paypal account. Paypal accepts Credit or Debit Card directly now! Free, secure and it protects buyers.

Australia Orders:

1. Your package will be dispatched within 24 hours after confirm your payment (Sat & Sun & hololiday excluded.)

2. Local Australia warehouse, items to Australia will be sent in 1 day after payment, usually you can get it in 5-10 business days. Shipping time is only estimated and not guaranteed. Please contact us if there's any problem. Our contact email address: info@accbatt.com

3. We usually ship out items via Australia Post depending on which have a shorter delivery time.

4. Shipping & handling fee are AU $7.00 per order within Australia.

5. Please provide the full and accurate address for shipment. Should incorrect or incomplete postal address be provided with, resulting in non-delivery, customers will be charged the additional delivery fee if a replacement or exchange item is required.

Return

1. We stand behind our products and are strong believers in customer satisfaction and service. If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. Goods must be returned in the same condition they were received in, complete with packaging with no signs of installation or use. We highly recommend packaging the item well and using a tracked service, as we are not responsible for any loss or damage in transit.

2. Please contact us prior to returning items, We will provide a Returned Merchandise Authorization (RMA) number for each item that needs to be returned. We do not allow returns without first requesting a RMA number.

3. please don't simply post the item back, Please offer a tracking number after you ship it to help us track the return. It may take 1-3 days for us to process the return, excluding weekends and Bank Holidays.

4. In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements. Refund will be made upon receipt of the returned item.

Please note (Disclaimer):

* Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc.
* We are not responsible for lost or damaged packages.
* Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt.
* Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Warranty

1. 30 Days Money Back Guarantee and one year Warranty from the date of original purchase. Buyers must contact us to send the defective items back for exchange or refund within the warranty period.

2. In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements. Refund will be made upon receipt of the returned item.

3. Once we receive your goods, we will carry out any necessary testing and checks and will replace the part for you. In the event that the part has been discontinued or no longer available, we will offer a suitable replacement or refund.

4. Our warranty does not cover damage to the part caused by fitting or removal of the part. If a part is returned to us with damage, this will unfortunately not be covered under warranty.

Any Question Please Contact Us: info@accbatt.com

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