Shipping & Delivery

Canada Orders:

1. Your package will be dispatched within 24 hours after confirm your payment (Sat & Sun & hololiday excluded.)

2. Shipping Service: Registered avia mail with tracking number. Please note shipment and customs clearance can take time (around 10-20 working days to deliver to you), if you need the item urgently, please contact us for detail before purchase.

3. Shipping & handling fee are C $7.00 per order within Canada.

4. Please provide the full and accurate address for shipment. Should incorrect or incomplete postal address be provided with, resulting in non-delivery, customers will be charged the additional delivery fee if a replacement or exchange item is required.

Order Amendment or Cancellation

We're sorry to advise that in most circumstances it is not possible to make changes to or cancel your order once it is placed. This includes making changes to delivery addresses. Our warehouse work very quickly to pick and pack your orders and we have multiple mail collections each day, so you benefit from the quick delivery our customers tell us they love. It's likely that by the time you contact us, your order will already have been dispatched.

Can I come to your locations to pick up an item?

Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

Who will deliver my orders?

We usually ship out items via Registered avia mail with tracking number, or choose a courier company based on the product and your location.

How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 10-20 business days for delivery.

How do I track my shipment?

Mostly we ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

What should I do if my shipment never arrives?

Please allow up to 20 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.

How do I ship items to a different address?

During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.

Any Question Please Contact Us:

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