Return & Refund

(1). 30 Day Money Back Guarantee! If you are not satisfied with our products within 30 days, please contact us via email info@accbatt.com or Contact Us page about your wish of return with details. We will send you an RMA and a FREE Return label via email, Please print the free return label, and return the package back to us. After you return the item back to us, We will issue a refund for you. Refunds will be issued within 3 business days in the same form of payment.

  • All products returned for a refund that are not defective must be returned in New or slightly used condition and must include the undamaged original manufacture packing for a full refund. Otherwise an additional 25% restock fee may be applied.
  • If the product is defective, damaged or if you receive the wrong item, Report damage within 7 days with a photo, and we'll replace or refund without requiring a return. If you want we reship a new replacement product, we will pay for the re-shipping cost.

(2). 1 year warranty under normal, non-commercial use. If a product is dead or did not work within 12 months, please contact us, we offer 1-year warranty. Request RMA number via email info@accbatt.com or Contact Us page, We will offer free Return label. You return it back to us and we'll reship a new replacement one for you. Please Note: The warranty does not cover damage caused by accident, abuse, neglect, modification, alteration, misuse, repair, modification or physical damages. Warranty will be provided to the original purchaser only. The warranty will not renew once a replacement has been made.

(3). Money Back: After got your returned item, We will refund to you, and you will receive the money back within 3 business days. All refunds are issued in the same form of payment used in the original transaction.

(4). Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, Report damage within 7 days with a photo, and we'll replace or refund without requiring a return. And we will pay for the re-shipping cost.

(5). Order Cancellation: Please send us an e-mail with subject line 'Cancel Order', including your full name and order number. All unshipped orders can be canceled right away. An order that has already shipped needs RMA and can be returned within 30 days for a refund. please Contact us for RMA number via email info@accbatt.com

(6). Order of return:

  • First please contact us via email info@accbatt.com or Contact Us page about your wish of return with details.
  • We will provide RMA number and free Return label, Please print the free return label, and return the package back to us.
  • All products returned for a refund that are not defective must be returned in New or slightly used condition and must include the undamaged original manufacture packing for a full refund. Otherwise an additional 25% restock fee may be applied.
  • We'll check goods on arrival and then refund or reship a new replacement one for you. Your replacements or exchange items will be shipped within 24 hours (Sat & Sun & hololiday excluded) upon receipt of the return package, And we will pay for the re-shipping cost. Refunds will be issued within 3 business days in the same form of payment.
  • All returned products must have an authorized RMA number for processing, we will not accept returns without it. The fastest way of getting a RMA is to send us an email at info@accbatt.com
  • About Return address: Do not send back to the original address, after you Contact us by email, the return address will be provided in free Return label.

Please Note: please Contact us for RMA number (authorized RMA) via email info@accbatt.com, we will offer free Return label, and then offer tracking number for the return.

For return and refund questions, please contact us via email info@accbatt.com, Generally, you will receive our response within 24 hours.