FREQUENTLY ASKED QUESTIONS

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How does AccBatt.com protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. For more information please View our Privacy Policy.
How do you ship?
For United States Orders, We usually ship out items via UPS or USPS depending on which have a shorter delivery time. After the items send out, We will offer tracking number to you via email, Generally, you are available to get your items within 3 - 7 business days, For more information please View our Shipping & Delivery Page.
Please send us an e-mail with subject line 'Cancel Order', including your full name and order number. All unshipped orders can be canceled right away. An order that has already shipped needs RMA and can be returned within 30 days for a refund. please Contact us for RMA number via email info@accbatt.com. Please view our Return & Refund Page for details.
Please view our Return & Refund Page for details.
Once your order has been shipped, we will send an e-mail to you with the tracking information for your package. If you have not received an e-mail, your order will be shipped shortly and you will receive an e-mail as soon as it is shipped. Any questions please contact us via email info@accbatt.com, Generally, you will receive our response within 24 hours.
After we ship your order, we send an e-mail to you with the tracking number. You can use this number on Website to track your order.

We via Paypal payment system to handle all our online transactions. When you checkout your order, we accept all major credit cards: VISA, MASTERCARD, AMEX and DISCOVER as well as payments from your PayPal account should you have one. Please note that if you check out with PayPal account, you will be transferred to the PayPal site for payment.
Note: No need to register a Paypal account, Paypal accepts credit card payment directly now! Free, secure and it protects buyers.

1 year warranty

If the product stops working within 12 months, please contact us, we offer 1 year warranty. Request RMA number via email info@accbatt.com, We will offer free Return label. You return it back to us and we'll reship a new replacement one to you for free. Please Note: The warranty does not cover damage caused by accident, abuse, neglect, modification, alteration, misuse, repair, modification or physical damages. Warranty will be provided to the original purchaser only. The warranty will not renew once a replacement has been made. For more information please View our Warranty Page.

Yes, All of our products carry a 30 day money back guarantee. If you are not satisfied with our products within 30 days, For any reason, please contact us via email info@accbatt.com about your reason of return with details. We will send you an RMA number and a FREE Return label via email, Please print the free return label, and return the package back to us. After you return the item back to us, We will issue a refund for you. Refunds will be issued within 3 business days in the same form of payment. Please view our Return & Refund Policy for details.
  • Charge new battery overnight before use.
  • Fully charge/discharge 3 cycles before achieving maximum capacity.
  • Ensure best performance by optimizing power management features.
  • Do not expose the battery to moisture or rain.
  • Keep battery away from fire or other sources of extreme heat.
  • Stored in a cool, dry, clean place if the battery will not be in use.

You can look at your device's model, or battery's part number on the bottom of your original battery.

Type: Lithium ion batteries (Li-Ion) are the newest technology in rechargeable batteries. They have a good power-to-weight ratio, has no memory effect, and safe to the environment. Nickle Metal Hydride (NiMH) is a newer technology, with moderate memory effect, safe to the environment, and sensitive to temperature. Nickle Cadmium (NiCd) is the oldest design, with high memory effect and toxic to the environment.

Please note some old original chargers only can charge NiCd batteries, you need new charger to charge NiMH and Li-Ion batteries.

Voltage: The Voltage must be the same as your original battery voltage.
i.e. Power tools usually use 12V, 14.4V, 18V, 20V, 40V batteries and cannot be interchangable.

Capacity: Rechargeable Batteries will typically list their capacities in amp hours (Ah) or milliampere-hour (mAh). A higher mAh rating means the battery will take longer to drain, giving your device a longer runtime per charge. It also usually bigger in size and weigh more than a standard battery.
i.e. 6000mAh can replace your original 3000mAh rechargeable battery

If you need help for any questions please contact us via email info@accbatt.com, Generally, you will receive our response within 24 hours.