Return & Refund

All of our products carry a 30 day money back guarantee and 1 year warranty. If you are not satisfied with any of our products, For any reason, Please follow the RMA return procedure below for a refund or replacement.

RMA return procedure:

  • First please contact us via email info@accbatt.com about your reason of return with details.
  • We will provide RMA number and Free Return label, Upon receiving the RMA number, pack the return item securely, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
  • Attach the Free Return label with RMA number to the package and return the package back to us. Return shipping is free!
  • We'll check it on arrival and then refund or reship a new replacement one for you. Refunds will be issued within 3 business days in the same form of payment. Your replacements or exchange items will be shipped within 24 hours (Sat & Sun & hololiday excluded) upon receipt of the return package, The return and exchange postage will be borne by us.
  • Please Note: All returned products must have an authorized RMA number for processing, we will not accept returns without it. The fastest way of getting a RMA is to send us an email at info@accbatt.com. After you Contact Us, We will send you a RMA number and a free return label via email.
  • Return Address: Attn#Returns, RMA#
    AccBatt.com
    1100 Cranbury South River Rd
    Monroe Township, NJ, 08831
    United States

Refund: All of our products carry a 30 day money back guarantee. After We received your returned item, We will give you a refund, and you will receive the money back within 3 business days. All refunds are issued in the same form of payment used in the original transaction.

  • Full Refunds: our mistake (if the product is defective, damaged or if you receive the wrong product), We will give you a full refund.
  • Partial Refunds: buyer's mistake (wrong selection of product, wrong address or absence of buyer), We reserve the right to charge a 15% of the product price restocking fees for NON-DEFECTIVE returns.

Restocking Fees: All products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a 15% of the product price restocking fees for NON-DEFECTIVE returns.

After 30 days and during product warranty period: If the product stops working within 12 months, please contact us, we offer 1 year warranty. Request RMA number via email info@accbatt.com, We will offer Free Return label. You return it back to us and we'll reship a new replacement one to you for free. Please Note: The warranty does not cover damage caused by accident, abuse, neglect, modification, alteration, misuse, repair, modification or physical damages. Warranty will be provided to the original purchaser only. The warranty will not renew once a replacement has been made.

Damages and issues: Please inspect your order upon reception and contact us immediately if the product is defective, damaged or if you receive the wrong product, Report damage within 7 days with a photo, and we'll replace or refund. We will bear the cost of return shipping and re-shipping.

Order Cancellation: Please send us an e-mail with subject line 'Cancel Order', including your order number. All unshipped orders can be canceled right away. An order that has already shipped needs RMA and can be returned within 30 days for a refund. please Contact us for RMA number via email info@accbatt.com

For return and refund questions, please contact us via email info@accbatt.com, Generally, you will receive our response within 24 hours.